We believe that when people thrive, corporations thrive. It’s the using philosophy behind every product WP Engine launches, every employee-led initiative our teams carry out, and every purchaser interaction we handle. These days, we’re honored to announce that WP Engine has been known for our choice to our customers and to each other with two TITAN Industry Awards.
For the second consecutive 12 months, WP Engine has been named a Platinum Winner throughout the Purchaser Experience magnificence for Purchaser Supplier Department / Workforce of the Year.
“Our customers rely on us to send speedy, a certified improve, and this recognition validates the people-first mentality our crew brings to each interaction,” discussed Slade Cozart, WP Engine VP of Purchaser Experience. “I’m previous pleased with our artwork, and I’m honored to call myself a part of this award-winning crew.”
Additionally, our determination to construction a more than a few and equitable office has earned a Gold difference throughout the Company & Team magnificence for Outstanding Selection & Inclusion Program.
“In a remote-first company, connection takes intentionality,” discussed WP Engine VP of DEI, Custom, & Development Tarsha McCormick. “The employees putting in place time and effort to reinforce WP Engine’s DEI program are doing additional than just creating events. They’re construction an inner custom that fosters collaboration and promotes particular person construction for our staff around the globe.”
Be informed on to learn additional regarding the TITAN Business Awards and the individual honors WP Engine’s teams earned for the 2026 season.
What are the TITAN Business Awards?
The TITAN Business Awards honor the sphere’s easiest conceivable all the way through industries, recognizing entrepreneurs and organizations for innovative approaches to business, remarkable control, and profound purchaser or business have an effect on.
Administered in the course of the World Awards Affiliation (IAA), this season alone attracted more than 5,000 entries. To ensure the perfect necessities of integrity, submissions undergo a structured, blind-judging process that results in 5 conceivable fulfillment ranges: Magnificence Winners of the Year, Platinum, Gold, Silver, and Honorable Indicate.
Awards are granted most effective on benefit, recognizing entrants that effectively translate methodology into consistent, long-term results. Because of this certain categories may have a couple of winners or none the least bit, depending on the prime quality of the submission pool.
Platinum potency thru WP Engine’s improve execs
Spanning 8 countries and larger than 200 staff, WP Engine’s Advisory Products and services and merchandise crew is helping more than 200,000 customers and 1.5 million web pages.
After earning Platinum recognition in 2025, the gang endured to hold its over the top necessities. Ongoing training hours had been established for all Technical Enhance Engineers, with structured coaching dedicated to new product releases, platform choices, and cross-functional knowledge. The crowd collectively logged over 700 hours of structured training and completed a 20% decrease in time to get to the bottom of purchaser improve tickets.
Our crew’s artwork all through 2025 is what pushed our submission to the very best of the pile and earned WP Engine’s Platinum recognition. Highlights from our 2026 submission include:
- 75% of customers gained an answer in underneath 10 seconds.
- The crowd maintained a 99% first-contact solution worth year-over-year.
- The average CSAT score exceeded 95%.
- New AI-powered tooling, in conjunction with automatic chat summarization and a centralized answer repository, allowed engineers to get to the bottom of small problems in short and point of interest their efforts on high-complexity difficult scenarios.
WP Engine has complicated from a managed web web hosting provider and is pleased with our position as a world era leader providing best charge, enterprise-grade solutions, and recognitions like this one underscore our endured pursuit of excellent supplier for every purchaser.
A gold-standard custom of inclusion
Our second win this 12 months celebrates the WP Engine crew at huge. Endured world enlargement requires every technical excellence from a product perspective and an inner custom of intentional inclusion. Our DEI methodology is the underlying force using that custom.
Seven world Employee Helpful useful resource Groups (ERGs) act as strategic partners in professional construction and cultural coaching across the company. The ones employee-led groups are additional than just social circles; they’re control accelerators. In 2025, 18% of ERG leaders gained promotions in their respective departments.
Highlights that resulted on this Gold distinction include:
- The Spark Mentorship Program: Offered in Spring 2025, this initiative facilitated 30 mentor pairings, resulting in a 4.2/5 pleasure score and tangible occupation construction for people.
- Data-driven accountability: The discharge of a live ERG Dashboard provides real-time visibility into membership enlargement, budgets, and post-event feedback.
- International engagement: ERG leaders held more than 75 events in 2025, ranging from “Ask Me Anything” talks with company leaders to faithful listening classes where staff attach to 1 another via open-ended discussions.
Our serve as is to succeed in 20% group of workers enrollment all the way through our ERGs to ensure that our company custom is as scalable and powerful since the era we provide.
A thriving, people-first setting
Securing two TITAN Awards in a single 12 months is a proud milestone, and we’re grateful for the ones recognitions. Everyone knows our easiest conceivable artwork happens at the intersection of tricky era and human connection, and that includes every the patrons we serve and the employees with their boots on the ground (and fingers on their keyboards) every day.
To our customers: Thank you for trusting us to provide the apparatus and toughen you want to power your digital research. To our Advisory Products and services and merchandise crew and DEI leaders: Congratulations on this richly deserved world recognition! You’ll have the ability to be informed additional regarding the TITAN Awards on its website online.
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